Frequently Asked Questions

To place order, you can visit hometaste.my

Lau Homecook , a homecooked meal delivery service in Kuala Lumpur created by Aunty Lau and her son in 2019.

Lau Homecook is located in Kayu Ara, Petaling Jaya

Hometaste is Lau Homecook’s official business partner. Hometaste has been assisting Lau Homecook as an independent brand since 2019.

Lau Homecook operates from Monday to Saturday, closed for certain pubic holidays.

Customer may contact us through these channels for any enquiries.

1. A La Carte: Portion for 1 pax; Dishes of your choice;

2. Package A: Meal box for 1 pax; 5 days meal plan or 20 days meal plan; 1 Meat, 1 Vege, 1 Random dish with Free Thai Fragrant Rice (Additional Thai Fragrant Rice is available at RM1.59/pax);

3. Package B: Selection of any pax; 5 days, 20 days and 40 days meal plan available; 1 Meat, 1 Vegetable, 1 Random dish; Free soup once a week; Charges for rice applicable at RM1.59/pax for Thai Fragrant Rice and RM3.71/pax for Brown Rice; Save more when you order for more pax and more days!

Yes, each package is only valid for 6-month expiration date, which begins on the day you place your order.

For more information about the package, please visit hometaste.my

Majority of our customers are satisfied by the portion served.

1. Thai Fragrant Rice is provided free for A La Carte and Package A orders.
2. Additional Thai Fragrant Rice for Package A is available at RM1.59/pax.
3. Rice is not included Package B. Thai Fragrant Rice is available at RM1.59/pax and Brown Rice is available at RM3.71/pax.

1. A La Carte: A La Carte’s menu is updated every 2 weeks
2. Package A & B: Different menu everyday, menu is updated weekly on Instagram.

• Strictly comply with National Food Safety and Quality Division
• Educate the kitchen on how to correctly prepare and pack the meals following the classes from Ministry of Health.
• Ensure the riders to check whether the packaging of food is sealed before delivery
• Make sure every kitchen’s member have typhoid injection.

• If you don’t plan to consume the food in following 4 hours, do refrigerate it.
• Remember to let the dish cools down till room temperature before you refrigerate it.
• If the food is left at room temperature for more than 4 hours, we recommend to dispose it.
• Reheat the food in the microwave, oven, or pan. Food must be reheated to at least 70°C in 15 seconds. We recommend that you consume the reheated meal right away.

Kindly Whatsapp +603-86053508  for another replacement or re-arrangement!

Lunch: 11:00am – 1:45pm
Dinner: 4:30pm – 7:30pm

No, you may choose the delivery dates based on your personal schedule as long as it is within 6 months. Flexible!

Yes, you may choose the delivery dates based on your personal schedule as long as it is within 6 months.

Delivery is free for any Lau Homecook package. RM 3/per delivery is applied for A La Carte orders. Additional charge is applied to orders with specific date and time request.

Default delivery time frame:
Lunch: 11:00am – 1:45pm
Dinner: 4:30pm – 7:30pm

Our delivery area covers most part of Klang Valley. For more information, click here.

• Leave the food at reception
• Deliver to your doorstep
• Hang the food on the door / Leave the food on the bench
• Do not ring the door bell
• Call you when rider is reaching

Lau Homecook’s delivery partner is Hometaste. If there is issue about lack of riders, Lau Homecook will use Lalamove.

Insert your address at the check out page. Click the ‘Search address/Enter Address’ button after you enter address.

*Only Google map addresses will be accepted.

Yes! The rider will send a photo of the meals to you with the time and location as a proof.

Gentle reminder: We will not be accountable for the lost of meal upon delivery.. We encourage you to collect your meals immediately to prevent this situation from happening.

In certain situation, the rider can deliver to your floor/doorsteps.

Do let us know if your building accepts delivery service to your floor/doorsteps. Our team will proceed to examination step before we confirm for deliveries to your floor/doorsteps.

The delivery will be cancelled if the call is not accepted for 3 times or the call is not answered after 10 minutes. In most situations, riders will find the most suitable and safest place to leave your order and inform you the location that your order has been placed.

We encourage customers to leave delivery remarks under ‘Note to rider’ section at check out page to guide the rider to place the meals at specific area.

No, our rider is assigned on daily basis, depending on their attendance.

You may change your information before the cut-off time via Whatsapp +603-86053508.

You may track your order via Whatsapp +603-86053508. We will do our best to deliver your meal soon; please be patient.

• e-Wallets
• FPX
• Credit Card/Debit Card
• Bank Transfer (only applicable for orders above RM150)

At the checkout page, there will be a column for you to enter the promo code on the right column below your order summary. Enter the promo code and click ‘Apply coupon’; discount will be applied automatically for your current purchase.

• Have you logged into your account?
• Is the promo code inserted correctly ?
• Has the promo code expired?
• Is the promo code used?